Shipping Insurance or Waiver Form
(Does not apply to Local deliveries)
The insurance options guarantees (in the event of freight damage) fast processing of your claim without waiting for the results of the freight company.
You may waive your insurance, this does not mean we will not send a replacement or issue a refund. What it does mean is that in the event of a damage claim, you will have to wait for the results from the freight company. (ie.. Your replacement will be sent when the freight company pays for the claim).
Replacements are the remedy for anything that becomes damaged, in some cases if buying the last of a discontinued item, there is no replacement to send. So in this event we will issue a full refund of the items that have become damaged. Cancellations will not be accepted after an order ships, Damaged items will be replaced. In the event we decide to issue a refund for an order after it has been shipped, the shipping cost will be deducted from the amount refunded.
In the event a claim is denied (by the freight company) because of any action, or lack thereof, on the customers part, those whom waived the insurance, may not receive a Replacement or Refund.
Be sure to read and sign the freight reception guide, so you will be aware of the steps to take in the event of damaged shipment arriving, even if you choose the insurance option.
In simple terms, anyone with a damage claim, whom waives the insurance option, any further fulfillment of the order ultimately rests with the results of the claim via the freight company.
Customer Name: __________________________________
Customer Signature: _______________________________
(You may Copy the above text into an email and send it to us indicating your choice - Send To Insurance@ClickonFurniture.com )